Parcels

Stockly → Operations → Shipping → Parcels is every box, with everything known about it. Support opens this screen after a problem, so the filters default to what is unfinished.

Columns: Created, Order, Parcel, Weight, Status, Tracking code, Carrier, Packed at, Packer’s note, Last error.

Parcels appear when an order is split at the packing table or a carrier reports one.

One order’s boxes also sit on the order itself, as described under on the order below.

Statuses

Status	Meaning
Planned	decided, not yet filled
Packed	the goods are in, so the weight is real
Requested	a carrier was asked and has not answered
Booked	the carrier accepted it and gave a tracking code
Handed over	a driver took it and signed
Failed	the carrier refused; the reason is in the row
Cancelled	dropped, but the record stays

A failed parcel is retried automatically up to the number of attempts set in the settings.

Tracking codes

Order shipment asks the carrier. If no installed module can book for that order, the screen says so and the code has to come in by hand.

Enter tracking code is the manual route, and a legitimate one: for a courier whose own software prints the labels, it is the only route. Type the number from the printed label.

The packer’s note

Packer’s note is free text the person at the table can leave on a single box: lid taped, dented in transit, customer asked for no logo. It travels with the box rather than with the order, because in an order of three parcels at most one of them warrants a remark.

The note is written in the parcel panel on the order (Anything about this box the next person should know) and shown here as a column.

The box it went in

When a shipping method uses cartonization, the parcel also records which carton out of the packaging materials it was fitted into, and the volumetric weight of that carton beside the real one.

Both are worth keeping. A carrier bills the greater of the two, so an invoice can be checked against what was actually declared; and the record of which sizes are used most shows whether the wrong cartons are being purchased.

A third figure is stored and never shown as a column: the predicted weight, frozen when the box was created. The gap between it and what the scale said is what the estimate-versus-scale report is built from: the catalogue is corrected without a separate audit.

Cancelling

Cancel parcel keeps the row and the tracking code.

On the order

Orders → select order → Parcels tab is the same boxes, narrowed to one order. Somebody answering a customer is already on that page; this avoids opening the full list and applying a filter.

The tab counts what the order amounts to, as Parcels (2), leaving cancelled boxes out of the number. A tab with no number means the order was never split.

Shipping

The upper section answers “where does this order stand” in four figures:

Figure	Meaning
Shipment	Nothing shipped, Partly shipped or Shipped — the last one means every box has a tracking code
Parcels	how many boxes, cancelled ones excluded
Total weight	added up from boxes that have actually been on a scale, with a note saying how many those were when some are still unweighed
Carrier	who is carrying them; several are listed when the boxes went different ways

When no installed module can order shipments for this order, the section states it, and the tracking codes have to be entered by hand.

Four buttons:

Split into parcels opens the same panel the packing table uses. Nothing is stamped with a station, because there is no bench behind this screen. Add parcel there stops at one box per item, because a single item does not travel in two boxes, and on an order that already counts as Shipped it asks first, because a box with no tracking code sends the order back to Partly shipped until it goes out too.

Opened from a packing screen that is locked, whether a cancelled operation or one belonging to somebody else, the panel is locked with it: the boxes are shown, nothing in them can be changed.
Order shipments asks the carrier for every box that is ready. Available only when an installed module can book for this order.
Close shipping declares the shipping side finished: boxes nobody booked are cancelled and the order counts as shipped if anything did go out. It asks first, because cancelled boxes cannot be reopened afterwards.
Refresh re-reads the order.

Parcels

The lower section is a table of the boxes: Parcel (its number out of the order’s total), Status, Label print, Weight, Tracking code, Carton, Packed at, Packer’s note and Created. When a carrier refused a box, its reason sits under the status.

Label print is the one column the full list does not have. It reports the label itself, which is a different question from the parcel’s status:

Label print	Meaning
Printed	the label came out of a printer
In queue	it is waiting for a printer, or on its way to one
Print failed	printing was refused or stopped; hover the cell for the reason
Not supplied	the carrier never sent us a label — it prints elsewhere, or nothing was ordered yet

Each row’s menu offers Show contents, Print label again, Enter tracking code, Cancel parcel and Delete parcel. Deleting is possible only for a cancelled box, and a box still open for changes is the only one whose tracking code can be edited.

Show contents opens what is in that box — picture, name, article number and quantity per line, so a complaint can be checked against the right parcel without leaving the order.

Show all parcels, in the section header, goes to the full list.

Printing a label again

Print label again appears only for a box whose carrier actually supplied a label; for Not supplied there is nothing to repeat. It sends the same label to a printer once more; nothing is re-ordered from the carrier and nothing is charged again.

Where it comes out depends on how many label printers the shop has:

one printer — it prints, without asking;
several — Where should this print? asks for a Station and, only when that station holds more than one label printer, for a Printer as well. Printers that stand at no station are offered under No station. The dialog opens on the printer this label went to last time;
none — the screen says no label printer is set up.

The confirmation names the printer the label went to, because the paper may well come out in another room.

Next steps

Hand-over — where a box with a tracking code goes next.
The packing assistant — where parcels are created.
Printing — the queue every label passes through.