Troubleshooting
Nothing happens after clicking
Section titled “Nothing happens after clicking”Symptom: the wizard, a mapping, an export or a print job stands still.
Check: Background jobs. A Queued status means nobody is consuming the queue. Starting it is described in Installation.
Reports have no history
Section titled “Reports have no history”Symptom: trend charts empty, dead stock empty.
Cause: no snapshots. They are collected by a scheduled task, and a fresh install simply does not have them yet. → Snapshots and exports
Picking says there are no goods, but there are
Section titled “Picking says there are no goods, but there are”Check in order:
- Whether the line carries the another warehouse marker: the goods exist, but not in this building.
- Whether shelf life too short applies: the goods are there, but a rule forbids issuing them. → Lot removal rules
- Whether the goods are still in the receiving buffer rather than on a shelf. → Put-away
- If the goods really are on the location, use Book found stock or count the bin on the spot. → Picking in practice
An order shipped from the wrong warehouse
Section titled “An order shipped from the wrong warehouse”Check: the sourcing decision log, which shows the chosen building, the alternatives considered and the reason. Then the sourcing rules and the channel priorities.
Reorder suggestions are empty or absurd
Section titled “Reorder suggestions are empty or absurd”Empty: usually no thresholds. → Min/max thresholds
Absurd: check the supplier’s lead time and the sales window in the recalculation plan. A suggestion also accounts for what is already on its way, which is why it can be zero for a product below its minimum.
Back-in-stock notifications do not go out
Section titled “Back-in-stock notifications do not go out”- Is the mechanism enabled for that sales channel.
- Did stock pass the Minimum Stock Threshold.
- Are addresses confirmed, with confirmation switched on.
- Is queue processing running.
Stock data is internally inconsistent
Section titled “Stock data is internally inconsistent”Check: the integrity check. Some findings repair themselves, some need a decision, such as stock with no location, because the module will not guess which shelf it belongs on.
If there are many findings of the same nature (published stock versus the shelf, orders with no demand), use the repair wizard: a single decision covers the whole group, and the full list of changes is shown before anything is written.
The module’s figures differ from the shelf
Section titled “The module’s figures differ from the shelf”That is not a job for the integrity check but for a stocktake. The check verifies the data’s internal consistency; only counting detects a difference against reality.
Goods from open orders are missing after the rollout
Section titled “Goods from open orders are missing after the rollout”Cause: orders placed before the start had their goods deducted by Shopware, and the module does not know their demand.
Fix: Adopt open orders in the integrity check. Details: A shop that already sells.
Reservations point at the wrong building after a transfer
Section titled “Reservations point at the wrong building after a transfer”This is intended behaviour. Moving goods does not move the reservation’s attribution; the reconcile fixes it later. → Reservations and availability
The invoice reader loses lines
Section titled “The invoice reader loses lines”The most common cause on multi-page documents: no page-header marker, so rows from later pages are appended to the last item of the previous one. → the Page marker in Mappings · Import logs