Shipping
An order leaves the building as boxes. This module decides how many, asks the carrier for a shipment for each one, and produces the signed document proving that a driver took them.
Stockly → Operations → Shipping. It is also what Stockly → Operations opens on, so the section and this screen are the same place.
How splitting works
Section titled “How splitting works”Four things happen in order, and each one is replaceable without touching the others:
- A packaging rule is found for the order’s shipping method. No rule means one parcel, which is why the overview lists methods that have none.
- The carrier named in the rule supplies its default limits. The rule may override any of them, because a limit is often contractual rather than technical.
- The split strategy turns the order and those limits into a proposal: how many boxes, and what each weighs.
- The carrier checks the proposal and may object, for example that there are too many parcels or that one is too heavy. Objections are shown, not enforced: the person at the table can see the goods.
Nothing is written until somebody confirms. Once parcels exist, a carrier can be asked for shipments, and each label that comes back goes into the print queue tagged with its parcel.
The overview screen
Section titled “The overview screen”Four figures: Parcels today, Waiting for a shipment, Failed, Packaging rules.
Two lists underneath:
- Parcels waiting too long — boxes that should have moved by now,
- Shipping methods without a rule — orders on those methods always ship as a single parcel.
Where the work happens
Section titled “Where the work happens”| Screen | What it is for |
|---|---|
| Parcels | every box that will leave the building, and its tracking code |
| Hand-over | giving a set of boxes to a driver and printing the list to sign |
| Packing performance | how much each station packed over a period |
| Packaging rules | one rule per shipping method: limits, splitting, when to book |
| Packaging materials | the boxes the shop owns, with their inner size and own weight |
| Packing profiles | one rule covering hundreds of articles: what each adds to a box |
| Packing data coverage | what is still missing, which rules collide, where the scale disagrees |
| Carriers | what the installed shipping modules can do |
| Shipping settings | attempts, retention and the states that block a booking |
Choosing a real box
Section titled “Choosing a real box”The split strategies above answer how many parcels. A shop that also wants to know which carton switches a packaging rule to Fit into a real box; see cartonization. That is where volumetric weight comes from, and it needs the packaging materials and packing profiles listed above.
The parcels themselves are usually created at the packing table, not on these screens. → The packing assistant
Order status, mails and flows
Section titled “Order status, mails and flows”Stockly publishes what happened and leaves what should follow to the Shopware Flow Builder, so a state change, a mail, a tag or a document are configured in the same place as everything else. Nothing is installed automatically.
Tracking numbers are not left to a flow: they are written to the order’s delivery as soon as a carrier answers, which is where the shipping confirmation mail and the customer account read them from.
The ? button on every screen in this module opens the in-product help, which lists the published events and a worked example of a typical flow.