Switching on back-in-stock notifications
Back-in-stock notifications allow a customer to leave an e-mail address on an article that is currently unavailable and to be notified once the goods return to stock. The subscription is created in the storefront, and the notification is sent by the module after the stock has been replenished.
Switching the function on requires a single setting. That setting does not determine where the subscription button is displayed: the button appears only on an article that the shop does not sell past zero stock and whose stock has fallen below its minimum order quantity. Both conditions are read from the product, not from this settings screen.
Before you start
Section titled “Before you start”The articles have to be configured as not oversellable. The button is displayed on an article marked for clearance sale whose stock has fallen below the minimum order quantity, so that the shop can no longer accept an order for it.
Mail delivery has to be working. The confirmation message and the notification are both sent by e-mail through the queue. → Scheduled tasks
1. Switch notifications on
Section titled “1. Switch notifications on”Stockly → Settings → Back In Stock → Enable Back In Stock Notifications. The setting is stored per sales channel, so it can remain off shop-wide and be enabled for a single channel.
Minimum Stock Threshold determines how much stock has to return before a waiting subscriber is notified; the value is compared with the available stock of the article. The default value is 7.
2. Decide how the form opens
Section titled “2. Decide how the form opens”Subscription Form Display offers Modal or Off-canvas, and Off-canvas Position determines the side the panel slides in from. Both settings affect the presentation only and do not change which subscribers are notified.
3. Check the confirmation step
Section titled “3. Check the confirmation step”Require e-mail confirmation (double opt-in) is enabled by default. A visitor who is not logged in is notified only after the address has been confirmed through the link sent by e-mail; logged-in customers are exempt, because their address was verified at registration. An address that is never confirmed is deleted, together with its subscriptions, after 30 days. If no subscriptions are being created, this step should be tested from end to end first.
4. Offer the form on unavailable variants
Section titled “4. Offer the form on unavailable variants”Show envelope on unavailable variants marks the unavailable options of the variant configurator with an envelope icon, and Envelope Click Behaviour determines whether the form opens immediately on the current page or after switching to that variant.
Checking it works
Section titled “Checking it works”Open a product marked for clearance sale whose stock is below the minimum order quantity. The notification button is displayed on the buy widget. Subscribe, then raise the stock above the threshold: the subscriber is notified and the subscription passes into the notified state, so it is not used a second time. → Subscribers
When the button does not appear
Section titled “When the button does not appear”Enabling the setting is not sufficient. The article has to be one the shop refuses to sell past zero stock and its stock has to be below the minimum order quantity. Both conditions come from the product, not from this screen. An article that can be bought in any quantity never displays the form, because nothing prevents the customer from ordering it. → What the customer sees
Where to go next
Section titled “Where to go next”- What the customer sees — the form, the envelope and the confirmation mail.
- Subscribers — who is waiting and for what.
- Back in stock settings — every field on this screen in detail.