Deciding what happens
Goods that arrived sit in the returns holding area and are not sellable until somebody decides about them. Stockly → Returns → Disposition queue is the list of lines waiting for that decision.
The queue
Section titled “The queue”Columns: Product, Return, Warehouse, Reason, On hold and Waiting since. Oldest first, because a queue is worked from the front.
A line leaves the queue as soon as a decision is recorded against it, including a decision to keep holding it.
The queue is deliberately not limited to a date range. A line nobody has touched for three months is exactly what it exists to show.
Deciding happens on the claim itself, not from a row here: Open return in the row menu. The whole claim is visible there: the other lines, what arrived, the customer’s words and the photographs. Taking the decision without that context means taking it without the relevant information.
The three decisions
Section titled “The three decisions”On the claim, select the lines in the Lines table and press Decide, or use Decide in a single row’s menu.
| Decision | What happens to the goods | Sellable afterwards |
|---|---|---|
| Back to stock | move to the receiving buffer | yes, immediately |
| Write off | booked out as a loss, gone for good | no — they no longer exist |
| Keep on hold | nothing moves; the decision is recorded | no |
The dialog states the consequence of the selected option before it is confirmed.
Back to stock requires particular attention: the units become sellable the moment the decision is recorded, not when they reach a shelf. The decision itself constitutes the inspection. Put-away afterwards only decides where they stand; see Waiting for a shelf.
Keep on hold counts as decided. Somebody inspected the goods and chose to leave them; treating that as undecided would leave the claim open on a decision that was already made.
A decision can be taken for part of a line. Three units back to stock and one written off is an ordinary outcome, and the Lines table keeps Back to stock, Written off and On hold as separate counts for exactly that reason.
Taking something back
Section titled “Taking something back”Two different corrections, two different actions in the row menu of the Lines table.
Undo receipt
Section titled “Undo receipt”For a miscount at the dock: units booked in that never actually arrived. The units leave the returns holding area and come off the line, and the claim goes back to whatever state its remaining counts describe.
Limited to units still on hold. Anything already sent back to stock or written off has left the holding area, so there is nothing there to take back; undo the decision first.
Undo decision
Section titled “Undo decision”For a decision made in error.
| Decision being undone | What happens |
|---|---|
| Back to stock | units come out of the receiving buffer and return to the holding area; the line goes back on the queue |
| Kept on hold | the decision is cleared, no goods move |
| Write off | not possible |
A write-off cannot be undone because those units no longer exist. Booking them back would create stock out of nothing. If the write-off was wrong, correct the count, which leaves an accurate record of what was done.
Undoing Back to stock reaches into the receiving buffer and nowhere else. If the goods have already been put away onto a shelf, the reversal is refused and states this: undo the put-away first. Selecting a shelf lot to take back by guesswork is exactly the mistake this refusal prevents.
A claim already marked Dispositioned is reopened automatically as part of the correction, but only once the correction has actually gone through, so a refused reversal never leaves the claim in an intermediate state.